Frequently Asked Questions
This is a FAQ page designed to give you the immediate answers to your questions
About Us
What is Natako Audio?
We are a privately owned company that specializes in high-quality underwater microphones (hydrophones) and related accessories, making underwater sound recording accessible to everyone.
Who can use our products?
Our hydrophones are designed for researchers, marine biologists, filmmakers, hobbyists, and anyone interested in underwater audio recording.
Product Information
What types of hydrophones do you offer?
We offer various hydrophones, including the AquaHear series, suitable for different budgets and audio qualities.
Do I need additional equipment to use your hydrophones?
The hydrophones work standalone, but for best results, we recommend using a preamplifier and amplifier(e.g., our RigidEnhancer Hydrophone Preamplifier).
What is the sensitivity of your hydrophones?
The sensitivity depends on the specific model, details about the sensitivity are shown in the product description.
Ordering & Shipping
How can I place an order?
Orders can be placed directly on our website at natakoaudio.com.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary by location.
What payment methods do you accept?
We accept only major credit cards to ensure a secure checkout process.
How long does shipping take?
Delivery times depend on your location and chosen shipping method. Standard processing takes 1-3 business days.
Returns & Warranty
Do you offer a warranty on your products?
Yes, all our hydrophones come with a manufacturer’s warranty. For more details please refer to the Warranty page.
What is your return policy?
For details about the returns policy please refer to the Policy page.
Technical Support
How can I troubleshoot issues with my hydrophone?
If you need any assistance, please get in touch with our support team. We are always happy to help.
Can I contact support for help with setup?
Absolutely! Reach out via our contact page or email for assistance with setup and best-use practices.
Contact Us
How can I get in touch with Natako Audio?
You can contact us via email, phone, or our website’s contact form. Visit natakoaudio.com/contact for details.